By utilising our website, using our services and taking part in initiatives like “Media Days” provided by THRIYV LTD (“we”, “us” THRIYV”), you (“the client”, “service user”) agree to the following terms and conditions:
1.1. Clients are required to create an account with our third-party provider Fresha for online bookings. For appointments booked via ClassPass, WellHub, phone, social media, or in person, personal details such as name, date of birth, and contact information will be collected and manually input into the Fresha service.
1.2. If you consent to receive marketing communication or sign up to our mailing list, you will be automatically or manually added to our MailChimp audience. If you do not wish to be added to this list, please do not tick the consent box. Furthermore, should you wish to be removed from our MailChimp mailing list, you can do so by clicking unsubscribe at any time.
1.3 Before or during your initial visit to THRIYV, Wellness, Aesthetics and Skin Service Clients must complete a comprehensive medical history form. This information is crucial for client safety, and for Aesthetics and Skin Service clients to receive a thorough consultation, and enable the development of an appropriate treatment plan.
1.4. For insurance and documentation purposes, all Aesthetics and Skin Service clients are required to have photos taken of their treatment area before and after a treatment. Clients who fail to consent to having their image taken for documentation and insurance purposes will be unable to proceed with their chosen service and may lose their deposit.
1.5. If you’re a Fresha client, you will receive a consent form for our Wellness, Aesthetics or Skin services in advance of your appointment. This should be completed in advance of your appointment where possible, however you can complete the form on arrival.. This consent form will then be reviewed in-clinic with your practitioner, and re-confirmed verbally. ClassPass and WellHub clients will be consented on the day of their appointment due to technical constraints associated with ClassPass and WellHub. Clients who fail to sign their consent form for documentation and insurance purposes will be unable to proceed with their chosen service and may lose their deposit.
1.6. All client information, including imagery, is handled with the utmost confidentiality and protected in line with applicable Data Protection laws and regulations.
1.7. Client details will not be shared with unaffiliated third parties without explicit written consent except where required by law. Clients will not receive unsolicited communications from us unless they have opted in to receive such information.
1.8. For further information on how we protect your privacy, please see our Privacy Policy and Cookie Policy.
2.1. Aesthetics & Skin Services – A deposit of 20% of the total service cost is required to secure our Aesthetics and Skin services. This deposit will be deducted from the final service cost and helps us protect consumable losses.
2.2. To optimise our scheduling and protect against loss of earnings, Aesthetics and Skin Service clients are required to provide at least 48 hours notice of their intention to cancel or reschedule their appointment. If notice is given prior to the 48 hours in advance, your deposit will be refunded to you. If notice is given less than 48 hours in advance of your appointment, your deposit may be forfeited as compensation. THRIYV Staff may excise discretion on a case-by-case basis.
2.3. Wellness Services – No deposit is required for THRIYV Wellness Services.
3.1. The purchase of Aesthetics and Skin Services at THRIYV are inclusive of a consultation, the base cost of the product, and the time/experience of our practitioners.
3.2. The purchase of Wellness Services at THRIYV is inclusive of the service, and a consultation with one of THRIYV’s medical professionals on-request. Wellness Service Consultations not requested in advance may be subject to scheduling conflicts.
3.3. THRIYV does not operate pay-per-volume-of-product model for our Aesthetics and Skin services. The purchase of a treatment at THRIYV does not entitle you as a client to a set amount of product, and our experts will use their skill and discretion to use the amount of product they deem suitable for your results. For example, the purchase of a Dermal Filler treatment does not mean you have purchased 1ml of Dermal Filler to be used over multiple treatment days.
3.4. THRIYV requires a 20% deposit (See Section 2) prior to Aesthetics and Skin Services. The outstanding 80% of your treatment fee will be collected post-treatment. By receiving your treatment at THRIYV, you acknowledge your requirement to pay the remainder of your treatment fee on completion of your service. Failure to do so may result in THRIYV seeking remuneration via the charging of the payment card you have on flegal means.
3.5. Clients will receive a full cost estimate for any proposed treatment plan, including any necessary maintenance treatments, prior to the commencement of treatment. Should you decide not to proceed with any of your treatment plan once in-clinic, your practitioner will refer to the Deposit Policy to determine the next appropriate steps.
3.6. We accept cash, major debit, and credit cards, including American Express.
3.7. For ClassPass and WellHub bookings see Section 10.
4.1. Whilst THRIYV aims to provide exceptional service and expert treatment, we cannot guarantee specific results. Refunds will not be provided if the desired outcomes are not achieved.
4.2. If on attendance at THRIYV our practitioners deem it is not suitable or in the clients best interest to proceed with a service, you can request a refund. Provided you adhered to the remainder of THRIYV’s terms & conditions, your refund will be processed in line with our deposit policy.
4.3. THRIYV offers our clients the ability to purchase packages containing multiple services at a discounted rate. THRIYV offers refunds for these packages. Should you require a refund of a purchase package, THRIYV will refund you the price paid for the package, minus any used packages charged at their non-discounted rate.
4.4 For ClassPass and WellHub bookings, see Section 10
5.1. At THRIYV, our practitioners want you to achieve the best results possible. That’s why our Aesthetics and Skin Services come with complimentary review periods:
5.1.i. Botulinum Toxin-related Treatments – You are entitled to a complimentary review appointment up to 14 days post-treatment, where you can explore further treatment or dose adjustments free of charge. If you fail to schedule and attend a complimentary review appointment within the 14 day period, further treatment or dose adjustments would be billed at the cost of a new treatment.
5.1.ii. Dermal Filler Treatments – You are entitled to a complimentary review appointment up to 42 days post-treatment. This review appointment can be used to discuss any questions you’ve had since the treatment, including consideration of top-ups. Please note, Dermal Filler treatment prices are not inclusive of top-ups, and Dermal Filler top-ups are billed at a flat rate of £150 per 1ml, regardless of whether the full 1ml is used.
6.1. THRIYV and our medical practitioners reserve the right to refuse service if, during the consultation, it is deemed unsuitable or not in the client’s best interest to proceed.
6.2. THRIYV will not provide services to individuals found to be or assessed to be under the influence of alcohol and/or drugs. Should you arrive at your service under the influence of alcohol and/or drugs, THRIYV reserves the right to refuse service. In this case, you will not be issued a refund and further remuneration may be sought from you to recoup the costs of lost time and/or product.
6.3. THRIYV is an inclusive and diverse organisation and as such we are committed to ensuring our staff feel welcome and safe whilst practising. THRIYV staff will not tolerate verbal or physical abuse, and reserve the right to refuse service in the event of receiving such abuse. If service is refused on these grounds, you will not receive a refund and further remuneration may be sought against you to recoup the costs of lost time and/or product. Furthermore, abuse of our staff may be reported to the relevant authorities.
7.1. THRIYV does not provide Aesthetics or Skin Services for individuals under the age of 18.
7.2. THRIYV’s Red Light Therapy, Whole Body Cryotherapy and Lymphatic Drainage services can be booked and utilised by individuals aged 16 and over. Individuals under the age of 18 require express signed consent from their legal guardian before their service can commence.
7.3. Given the nature of THRIYV’s services, THRIYV is not suitable for children under 18 who are not utilising a THRIYV service (see Section 7.2.). Clients should not attend THRIYV accompanied by children under the age of 18 who are not scheduled for their own individual service.
8.1. In the event of a late arrival to your appointment, THRIYV staff will attempt to accommodate you on the same service at a later time, or an alternate service. However, due to the nature and popularity of some of our services, this may not always be possible. By booking your appointment, you acknowledge and accept that if you arrive late to your appointment, you may be unable to proceed with your chosen service on the same day, lose your deposit and be required to re-book the service on an alternative date/time.
8.2. THRIYV understands that sometimes situations outside of your control can impact your ability to attend your appointment. THRIYV also understands that sometimes, you may forget you’ve booked an appointment. THRIYV will provide Fresha clients with upcoming appointment notifications to minimise the risk of forgotten appointments occurring. THRIYV staff reserve the right to use discretion in handling no-shows, and by booking your appointment you understand that failing to attend your appointment may result in THRIYV retaining your deposit and you being required to re-book at an alternate date/time.
8.3. If you repeatedly attend your appointments late, or ‘no-show’, THRIYV reserves the right to refuse or cancel future appointments and add you to the THRIYV Banned Client List (see Section 9).
9.1 Failure to comply with THRIYV’s Terms & Conditions, may result in your addition to THRIYV’s Banned Client List (BCL). Addition to the THRIYV BCL is at THRIYV staff’s discretion and is permanent.
9.2 If you are added to THRIYV’s BCL, you will be denied the ability to book appointments at THRIYV, any upcoming appointments will be cancelled and any deposits will be handled in line with our Deposit Policy and our wider Terms & Conditions.
9.3 If you are added to the THRIYV BCL and wish to discuss or appeal your addition, please contact info@thriyv.co.uk, where our senior management team will review your case. However, clients acknowledge this may not result in a ban being overturned.
10.1. ClassPass
10.1.i. THRIYV offers ClassPass users the opportunity to book services at THRIYV via the ClassPass platform. On booking via ClassPass, THRIYV will manually replicate your appointment on our Fresha Booking system.
10.1.ii. Due to the manual nature of facilitating ClassPass bookings, from time-to-time scheduling clashes may occur. Should a ClassPass scheduling conflict occur, THRIYV Staff reserve the right to cancel your ClassPass-booked session, or if you arrive at THRIYV, attempt to accommodate you with an alternative service.
10.1.iii. ClassPass clients should familiarise themselves with ClassPass’ appointment cancellation policy.
10.2. WellHub
10.2.i. THRIYV enables companies to offer THRIYV’s services to their employees via WellHub. Upon the raising of an appointment, THRIYV will manually replicate the appointment and client details on our Fresha Booking system. On your arrival at THRIYV, you’ll then need to check in on the WellHub App.
10.2.ii. As per WellHub’s policies, WellHub clients cannot check in twice in one day. If you’d like to book additional sessions at THRIYV on the same day, please consider using our Fresha and ClassPass systems.
10.2.iii. WellHub clients should familiarise themselves with WellHub’s appointment booking, modification and cancellation process via WellHub’s Help Articles.
11.1. As part of our OBSERV 520x Skin Analysis service, THRIYV clients will receive an electronic skin analysis report with a series of recommendations. On receipt of your OBSERV 520x Skin Analysis report, you are entitled to a free follow-up consultation to discuss the findings of the report and potential treatment plans.
11.2. If a client decides to proceed with a treatment plan crafted from their OBSERV 520x Skin Analysis, the cost of their OBSERV 520x Skin Analysis will be deducted from the final cost of the first treatment in the plan. This discount can only be applied once per-treatment plan.
11.3. As part of promotional activity related to our OBSERV 520x Skin Analysis service, the sale price of the service may fluctuate. The discount described in section 11.2. will be applied based on the service price at the time of purchase, and clients who purchase the service whilst it is at a discount rate will not receive a discount at a higher rate than what they purchased their service at. For example, if the service was purchased at a discounted rate of £50, the maximum discount that could be applied to the first treatment in your plan would be £50.
12.1. By taking part in THRIYV Media Days, all clients are required to sign a Media Release Form prior to their appointment or service taking place. This form details the consideration you will receive for taking part in our Media Days and is the basis for you receiving your treatment at the discount rate that you are.
12.2. Without a complete Media Release Form, your appointment or service cannot go ahead. Whilst all prospective clients are entitled to reject the terms of the Media Release Form, please note that your appointment/service is still subject to our Deposit Policy, and failure to sign or notify us of your intent not to sign the release form within the timeframe laid out in the Deposit Policy may result in us withholding your deposit as compensation.
12.3. As part of the on-boarding process for our Media Days, prospective clients are required to provide headshot images. The images will be used by our experts to assess whether a prospective client’s aesthetic goals align with the goals of a specific Media Day. THRIYV reserves the right to refuse on-boarding to a Media Day based on their practitioner’s opinion that the attainable result for a prospective client is unsuitable for the requirements of the Media Day.
12.4. Clients are requested to pay particular attention to Media Day base costs, and the recommendations outlined in the “Additional Information” column of the price list. THRIYV will use this price list and the associated recommendations to agree a treatment plan with you in advance of your attendance at a Media Day.
12.5. On finalisation of your treatment plan and your confirmation of your intent to attend the Media Day, your details will be manually uploaded to the Fresha booking system. You will then be required to pay the deposit for your treatment in advance of your appointment. Failure to pay your deposit in advance of your appointment will result in your appointment being cancelled, your slot being offered to other clients, and you being considered for barring from future Media Days.
12.6. As outlined in the Media Release form, in addition to filming video content, and in line with the terms of our insurance, before and after photos will be taken and may be used across our THRIYV socials, platforms and commercial campaigns.
13.1. We will not be liable in contract, tort, or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect, or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services that we offer to the client.
13.2. Clients should refrain from attending THRIYV if they are unwell, including but not limited to conditions such as colds, cold sores, or local skin infections. If unsure, clients should contact the clinic for advice.
13.3. It is the client’s responsibility to ensure that they provide us with all relevant medical history and information about pre-existing medical conditions before each service.
13.4. We will not be liable for any damage, including personal injury, sustained because of the client’s failure to disclose such details.
13.5. By having a service, the client agrees to comply with all instructions and/or recommendations given to them by or on behalf of THRIYV regarding the care of a treated area.
13.6. Nothing in these terms of business shall exclude or limit our liability for death or any personal injury resulting from our proven negligence.
14.1. We appreciate all feedback, whether positive or negative, as it helps us enhance our services. Feedback can be submitted verbally, via email (info@thriyv.co.uk) or through our website.
14.2. If you have a complaint, please inform us as soon as possible. We will arrange an appointment to address your concerns.
15.1. These terms and conditions are subject to change at the discretion of THRIYV. Clients will be notified of any significant changes.
15.2. By using our website, attending an appointment, or receiving treatment at THRIYV, clients acknowledge they have read, understand and agree to comply with these terms and conditions.
16.1. For any questions or additional information, please contact us at:
Email: info@thriyv.co.uk
Website: https://thriyv.co.uk
