THRIYV Complaints & Grievance reporting

At Thriyv, your experience matters. If something hasn’t gone as expected, whether it’s about your care, our team, or any aspect of our service—we’re here to listen and act. Raising a concern or complaint helps us improve, so no issue is too small. Our team investigates every submission thoroughly, confidentially, and with care, aiming to resolve things quickly (usually within 10-25 working days, depending on complexity).

Why Share with Us?

• It gives us the chance to put things right for you personally.
• Your input drives real changes to better support you and others.
• We’re committed to openness—no blame, just solutions.
  
  

If you’d rather talk it through first, call us at 0161 566 5099. You can also involve an advocate or representative—we’re happy to help with that too.

Submit Your Complaint or Concern Please send an email outlining your complaint to complaints@thriyv.co.uk. We’ll acknowledge receipt within 3 working days and get back to you with the steps we will take. All information is kept private and secure.

What Happens Next?

1. We review and confirm we’ve got everything.
2. Our lead investigates fairly and shares findings with you.
3. If needed, we take action to prevent similar incidents reoccurring and let you know how.
4. Not happy with our response? Escalate to the Parliamentary and Health Service Ombudsman (for health) or Local Government Ombudsman (for social care) at no cost—we’ll guide you.
   
   

If this feels urgent or unsafe, contact your local authority safeguarding team or the police right away.